The method of dispatch is the regular shipping of the Canadian mail service and the shipping costs are 10$CAD for all the orders.
For any 200$CAD order and more, shipping costs are free.

Packages are generally sent in 72 hours after reception of your payment. The standard method of dispatch is the regular service of the Canadian post office, without signature or insurance. If you wish a delivery method with signature or insurance, an additional cost applies, in this case, thank you for contacting us.

Arcana XIII cannot be considered responsible in case of loss or of damage of the order by the postal service.

The goods appearing on the web site are in stock and the orders are daily treated from Monday to Friday included. The dispatch is made after the reception of the payment of the order.

The delivery time is between 7 to 30 working days.

The shipment charges include the packaging, the handling and the shipping costs of the postal service. We advise you to group your purchases in a unique order. We cannot group two different orders and you will have to pay the shipping costs for each of them. Your parcel is sent at your own risks, a particular care is brought to the packages containing fragile products.

No return and no refund will be accepted. But in case of an obvious manufacturing defect, please contact us and we shall propose you an arrangement. Arcana XIII, in his expert quality, will be only judge to determine if there is really a defect or not.