The present general terms of sale have for object to define the rights and duties of our company and its consumers within the framework of the on-line sale of articles proposed by our web site.
The on-line sales realized on the online shop are subjected to the present general terms of sale and any order placed by the buyer implies its acceptance on the contents of arrangements below.
Modalities of the offers:
The Shop saves itself the possibility to adapt or to modify at any time the present general terms of sale.
Items put on sale on the online shop are presented and detailed so that every consumer is capable of knowing the essential characteristics of the products which he would like to buy. The photos which illustrate the descriptions of the items are given as a rough guide and are not contractual.
The prices are expressed in Canadian dollars and without postal charges. In case of use of the converter of foreign currencies available on the shop, it can exist a light price difference between those shown on the Web site and those shown during the payment, this is because of the constant change of the rate of conversion of the various currencies. The prices shown thanks to the automatic converter of the shop are given only for informational purposes, and the shop is not responsible for these light price differences.
The shop reserves the right to revise its prices at any time but makes a commitment to apply the current prices at the time of the order, subject to the availability at this date.
The method of dispatch is the regular shipping of the Canadian mail service and the shipping costs are 10$CAD for all the orders.
For any 200$CAD order and more, shipping costs are free.
The goods ordered are payable in totality and without discount, the means of payment is in the choice of the buyer among those proposed by Arcana XIII:
-Paypal: Payments are secured and are made with Paypal. The informations of the credit cards are coded under the protocol SSL (Secure Socket Layer) and never passes in transit in clear on the network.
-Bank transfer: The customer has a time allowed of 7 days to make his transfer, after these 7 days his order will be cancelled
-Payment by check (Canada only): The customer has 7 days to send his payment, after this deadline, his order will be cancelled.
Packages are generally sent in 72 hours after reception of your payment. The standard method of dispatch is the regular service of the Canadian post office, without signature or insurance. If you wish a delivery with signature or insurance, an additional cost applies, in this case, thank you for contacting us.
Arcana XIII cannot be considered responsible in case of loss or of damage of the order by the postal service.
The goods appearing on the web site are in stock and the orders are daily treated from Monday to Friday included. The dispatch is made after the reception of the payment of the order.
The delivery time is between 7 to 30 working days.
The shipment charges include the packaging, the handling and the shipping costs of the postal service. We advise you to group your purchases in a unique order. We cannot group two different orders and you will have to pay the shipping costs for each of them. Your package is sent at your own risks, a particular care is brought to the packages containing fragile products.
Return of an item:
No return and no refund will be accepted. But in case of an obvious manufacturing defect, please contact us and we shall propose you an arrangement. Arcana XIII, in his expert quality, will be only judge to determine if there is really a defect or not.
Property of the goods:
The Shop saves itself the property of the goods until the complete payment of their price.
Any contesting relative to the interpretation or to the execution of the orders will be examined with the biggest care and will be the object of an immediate amicable proposal. In case of contesting not resolved between the shop and the buyer, only the commercial court the closest to the shop will be competent on the subject.